Returns & Exchanges

What’s the policy for online returns and exchanges?

Returns for online orders must take place within 45 days after the original shipment date in order to receive a credit in the original form of payment. Returns received more than 45 days after shipment date will not be accepted and will be returned to sender.

Returned/exchanged merchandise must be unworn and in new condition with the original tags. Exchanged items must be returned in the original boxes and bags and must include all the original hang-tags.

What’s the process to return or exchange an online purchase?

Please include the return form located on the reverse side of the original invoice. If you no longer have the invoice or one was not included in your package, use this printable form. Fill out the required information and enclose the form inside your package.

If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the return on a full sheet of paper.

If the item is an exchange, please include the style number, size, and color of the product you would like exchanged.

The time for your return to be processed and a refund or exchange to be provided is approximately 10-14 business days from the date it was returned. We will deduct the fee up front.

What do I need to include?

Please enclose a copy of the original invoice, packing slip, or register receipt. Returns that do not include a copy of the original invoice, packing slip, or register receipt will not be accepted and will be returned to sender.

What’s your policy on refunds?

Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement. Purchases made with PayPal must be returned by mail. Customers will receive a refund back to their PayPal account.

Refunds will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit prior to 45 days, we will also include the standard shipping charges in your refund.

If you have your original receipt, you may exchange or refund to your original form of payment.

What else do I need to know about exchanges and returns?

We'll exchange your items for another size and we'll pay for the standard shipping cost for any exchanged item. Exchanges are subject to availability. We'll refund you for the item if your size is unavailable.

If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.

The entire exchange order must ship to a single address.

What’s your policy on international shipments?

We are unable to reimburse for any postage unless the product is defective or we made an error filling your order. In addition, customs, duties, taxes, and any other applicable charges are the sole responsibility of the customer and cannot be refunded.

How do I start a return or exchange?

If the items you bought from vivobarefootlondon didn’t meet your expectations, then you can return them for either a refund or exchange. See below for more information.   

1. Returns received more than 45 days after shipment date will not be accepted and will be returned to sender.
2. You have up to 45 days from the purchase date or shipment date to complete the return or exchange.
3. The items must be in new condition and repackaged in the original box with all tags and packaging included.
4. Returns, exchanges, and refunds are subject to our return and exchange policy.
5. You'll receive a credit in the original payment method once we receive your items.
6. Restock fees may apply*.
7. On average, returns will reach us in 3-7 business days.

Please keep your return the Tracking number and order number for reference should you need to contact us about your return or exchange.

The fine print

1. We don't accept COD returns.
2. We don't accept international returns.
3. Our free exchange policy excludes bulk orders and orders shipped directly from the manufacturer.
4. If you request express or overnight shipping for your exchange, then you'll cover the full shipping cost.
5. We'll send your exchanged items to only one address.

How do I exchange my items?

If the items you bought from vivobarefootlondon didn’t meet your expectations, then you can exchange them.

Here's what you need to know for returns and exchanges:

1. You have up to 45 days from the shipment date to complete the return.
2. The items must be in new condition and repackaged in the original box with all tags and packaging included.
3. Returns, exchanges, and refunds are subject to our return and exchange policy.
4. You'll receive a credit in the original payment method once we get your items.
5. Restock fees may apply.
6. Our shipping partners suggest returns will reach us in 3-7 business days.

Follow these steps to start an exchange:

1. Tell us the item(s) you'd like to return.
2. Tell us the item(s) -- both product number and size -- that you'd like instead.
3. Send the item(s) back to us (shipping speeds vary by carrier).
4. Once we receive your return package, we'll ship your new item if it is available. You will receive a confirmation email with a new order number and new tracking number. If the requested item is unavailable, you will receive a refund to your original payment method.
5. Keep your email address, SKU, and order number handy.