Shipping Policy

WE ALWAYS DO OUR BEST TO SHIP OUT YOUR ORDER AS QUICKLY AS POSSIBLE.

Please allow for an average of 48 hours in order for process, and occasionally, shipment may be delayed due to fraud review or in-stock availability. For buyer protection, all orders are subject for review, including credit card authorization, verification, and PayPal transaction. Also, if your shipping information does not match your credit card billing information, there may be some delay in order process. If an item is in production delay, it may be cancelled or delayed. You will be informed if this situation happens.

ORDER PROCESS TIME BEFORE SHIPMENT (Order process time doesn't count weekends and holidays)

Order Process Time in general: 48hrs

Order Process Time with E-check payment: the pending payment has to be cleared (3-5 business days in general)

Order Process Time when your purchase is back ordered: Most of time we have items that we are selling in stock, but sometimes, the item you purchased might be out of stock or back ordered. We may cancel the back ordered item, or ship the back ordered item in a separate package when it's ready. When this happens, we ask for your generous understanding. We will try our best to ship your order as quickly as possible. All back ordered items will be shipped via Standard Air Parcel without additional charge.

ESTIMATED DELIVERY TIME

Business days don't count weekends and holidays. Delivery may take longer than expected due to many factors including Customs retention, postal congestion, and slow delivery service of the destination country, etc.

We will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated. However, we are not responsible for any delays in delivery which are beyond its control.

Your name and shipping address should be same on both vivobarefootlondon and payment gateways' accounts. If the shipping information doesn't coincide, we will ship your order to vivobarefootlondon shipping address that is submitted to us during checkout process. Any delivery problem that may occur due to incorrect or insufficient shipping information will be buyer's full responsibility.

HOW TO TRACE YOUR PACKAGE

Due to the discrepancies of different postal systems between two countries, once a package leaves the departure country, there may be no more tracking update made until you successfully receive the package. If you don't receive your order in the estimated delivery time to your region, please contact us for assistance.

* Please note that if you are absent on delivery, a notice paper will be left for pick-up. If you neglect the paper and don't claim the package within the indicated time period on the paper, your package will be returned to us and you will be fully responsible for both shipping charges and applicable penalties.

CUSTOM TAX ISSUE

Even if we always mark all packages as gifts, used clothes, and/or even lower the total value for you, there may be some cases that you may be charged for Customs or Import tax that is applicable according to your Customs law. If you do not accept receiving the package, it will be returned to us and the original shipping charge cannot be refunded and will be deducted from the total amount of refund. Please do not blame us or ask us to pay your tax because it's your responsibility.

SHIPPING RATE ACCORDING TO DESTINATION

Shipping rate is automatically calculated based on the total weight of buyer's merchandise and destination. We ship via Standard Air or Expedited shipping to most countries according to a buyer's preference during checkout process, but there are some countries where we only ship via Expedited shipping service due to frequent package loss and excessive delay in their Customs.

In order to minimize the tax problem, we don't ship a package that exceeds 20kg(44lbs) in total. If you make an order that exceeds 20kg(44lbs) in total, we will divide it and make separate shipments.